ss12 Privacy Policy — User Data Protection Malaysia
Ss12 is committed to protecting the privacy and security of every user's personal data in Malaysia. This page explains how we collect, use, and safeguard your information when you use our platform.
Information We Collect
When you register and use the ss12 platform, we collect several types of information needed to provide a secure and fully functional service. This information falls into a few main categories:
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Account Information Your username, email address, phone number, and password (in encrypted form) as provided during the registration process.
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Device & Browser Information Device type, operating system, browser version, IP address, and other technical information collected automatically for security and platform improvement purposes.
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Local Payment Information (MYR) Records of deposit and withdrawal transactions in MYR via FPX, Touch 'n Go eWallet, and bank transfer. Full card details are not stored on ss12 servers.
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Cookies & Tracking Technologies Small cookie files stored on your device to identify login sessions, save preferences, and analyse usage patterns for platform improvement.
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Platform Usage Data Records of betting activity, access times, game categories visited, and in-platform actions, used for security, compliance, and service improvement purposes.
How We Use Your Information
Ss12 uses collected information solely for legitimate purposes directly related to delivering our platform services. The following outlines the primary purposes for which your data is used:
Verifying user identity at login, detecting suspicious activity, and preventing unauthorised access to your account.
Processing deposits and withdrawals in MYR (RM), verifying transactions, and resolving any payment-related disputes.
Helping users resolve technical issues, answering account-related enquiries, and providing personalised assistance based on usage history.
Ss12 will not use your data for third-party advertising, will not sell your data to any external party, and will not use your information for any purpose unrelated to the operation of this platform.
Cookies & Tracking Technologies
The ss12 platform uses cookies and similar technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Session Cookies: Required to maintain your login session and ensure the platform functions correctly as you browse.
- Preference Cookies: Saving your language, display, and other preferences to ensure a consistent experience every time you visit.
- Analytics Cookies: Collects anonymised data on how users interact with the platform for improvement purposes — this data contains no personally identifiable information.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the ss12 platform.
Data Storage, Security & Sharing
How We Protect Your Data
Ss12 implements robust technical security measures to protect user data. All communications between your device and our servers are secured with SSL encryption. Passwords are stored in hashed form and cannot be reversed. Access to user data within our internal systems is restricted to authorised personnel only.
Data is stored on servers with strict physical and software-level protections, with regular backups to ensure data availability is not disrupted by technical issues.
Third-Party Sharing
Ss12 does not sell, rent, or share users' personal data with third parties for advertising or commercial purposes. However, in certain circumstances, we may need to share information with:
- Payment processors required to complete transactions in MYR (FPX, digital wallet providers)
- Government authorities or law enforcement bodies where required under Malaysian law
- In-house technical service providers bound by strict confidentiality agreements
Your Rights as a User
Every ss12 user has specific rights regarding their personal data. We respect these rights and provide the means for you to exercise them.
You have the right to request a copy of the personal data we hold on your account. Requests can be submitted by emailing our support team.
If any information in your account is inaccurate or outdated, you have the right to request a correction. Contact our support team with the details you wish to update.
You may request the deletion of your account and personal data. Please note that financial transaction records may need to be retained for a specified period to meet legal requirements.
How to Contact Us About Privacy
For any enquiries, requests, or complaints regarding the ss12 privacy policy and your personal data, please get in touch with us:
Email: [email protected]
We will respond within 5 to 7 business days for every privacy request received. For general questions about the platform, you may also refer to the FAQ .
Privacy Policy Updates
Ss12 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, Malaysian legal requirements, or platform enhancements. Any material changes will be published on this page with a clear effective date.
We encourage users to review this page periodically. Continued use of the ss12 platform after any policy changes are published will be considered acceptance of the updated terms. If you do not agree with the changes made, you have the right to stop using the platform and close your account.
This Privacy Policy forms part of our Terms & Conditions platform ss12 and should be read together with those documents for a complete understanding of the rights and responsibilities of both parties.
Questions About Your Data?
The ss12 support team is here to help with any questions about privacy, account security, or data use. Contact us or check our FAQ section for quick answers.